Frequently asked questions
Find quick answers to common questions below. If you still need help, feel free to contact our support team at any time.
Do you ship?
Yes — most items ship nationwide, with rates shown at checkout. Local pickup at the shop is always free.
What condition are your items in?
Every listing describes condition honestly, with detailed photos. Anything with real wear says so, plainly.
Can I return something?
Returns follow our Return, Exchange and Verification Policy. Days 1 to 7: refund to original payment method or store credit after verification testing, with a 10 percent restocking fee on refunds. Days 8 to 14: store credit or exchange only. Day 15 and beyond: final sale. Items must be unworn with the serialized security tag intact and all certificates included. See the Legal Policies page for the full policy.
Do you make jewelry equity loans?
We make jewelry equity loans on fine and designer jewelry, diamonds, luxury watches, precious metals, coins, fine art, and designer handbags. Loans are written for 30 days and can be renewed. Bring a government issued photo ID. See the Loans page for full details.
Can you hold an item for me?
Unpaid in store holds are 24 hours. Online, the first checkout wins — one-of-a-kind means exactly that.
Do you buy items outright?
We offer both outright sales and consignment. For estates or large collections, get in touch and we'll talk options.
How often do new items arrive?
Every week, usually several times a week. Follow us on social or just check the new arrivals — that's where they land first.
